Frequently asked
Orders
How can I check my order?
Use the Track Order page with your WooCommerce order number and billing email, or sign in to My Account to view your orders.
Can I change or cancel an order?
Contact client service as soon as possible. Changes depend on whether the order has already moved into dispatch processing.
What happens after I place an order?
WooCommerce confirms the order, the store team prepares it, and the order status is updated as it moves through fulfilment.
Delivery
Do you deliver across the UAE?
The site is structured for UAE delivery. Exact delivery areas, fees and cut-off times must match the shipping zones configured in WooCommerce.
Is Dubai express delivery available?
Express or same-day service can be shown when the store has configured an eligible shipping method for the customer’s address.
Do you ship internationally?
International shipping can be enabled for supported destinations through WooCommerce shipping zones and the store’s carrier setup.
How can I track delivery?
The Track Order page shows the WooCommerce order status. Carrier-level tracking appears only when a compatible shipment-tracking integration supplies it.
Products
Are products authentic?
BRANDSSLAB can explain its sourcing and inspection process on the Authenticity page. Store owners should publish only claims they can substantiate.
How do I choose the correct size?
Use the size selector and size guide on product pages, then contact client service when a brand-specific fit needs clarification.
What condition will my item arrive in?
Product condition and packaging details should match the real store process described on the Authenticity and policy pages.
Can I request additional product images?
Yes. The contact form includes a Product Enquiry option so customers can ask for more information before ordering.
Returns
Which products are eligible for return?
Eligibility must follow the published Returns & Refunds policy and any product-specific exclusions configured by the store.
How do I request a return?
Use the contact page or the return workflow configured by the store, and include the order number for faster support.
When will my refund be processed?
Refund timing depends on the payment method and the store’s published policy. The policy page contains editable owner-review placeholders for exact timeframes.
Payment
Which payment methods are accepted?
Checkout displays only payment gateways actually enabled in WooCommerce for the customer’s location and order.
Is checkout secure?
Payment fields and processing are provided by the active WooCommerce payment gateway. The theme does not fabricate payment methods.
Are installment options available?
Installment methods appear only when a compatible gateway has been installed, configured and enabled.